Support
Email support@pathpremed.com and we’ll get back to you, usually within two days. Tell us what you were doing and what you expected, and add a screenshot if you can. Please don’t send your transcript unless we ask.
Common questions
My sign-in code didn’t arrive
- Check your spam and promotions folders for an email from no-reply@mail.pathpremed.com.
- Make sure the email address is spelled correctly.
- Wait a minute, then ask for a new code and use the newest one.
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Path. If you cancel before your free 3 months end, you won’t be charged. Deleting the app does not cancel the subscription.
I need a refund
Apple handles refunds. Request one at reportaproblem.apple.com.
I got a new phone. How do I get my subscription back?
Sign in with the same email. If Path asks you to subscribe, tap Restore purchases while signed into the same Apple Account you subscribed with.
How do I get my data on another device?
In Profile, sign in and turn on sync. Then sign in with the same email on the other device. You can also export a backup file from Profile and restore it on the new device.
My transcript import missed a course or got something wrong
- Import works with PDFs that have selectable text. Scanned or photo transcripts can’t be read; use a CSV or add courses by hand.
- Before saving, check each course’s term, credits, grade, lab and credit type, and tap Edit to fix anything.
- Transfer courses shown as “TR” need the grade from the other college’s transcript.
- If a course is missing, email us. Saying which school issued the transcript helps us improve the reader.
A school’s requirement looks wrong or out of date
Path summarizes each school’s published requirements and links to the source. Schools change their requirements, so always confirm with the school before you rely on it. If you spot a difference, email us the school’s name and the page you saw, and we’ll review it.
How do I delete my account?
In the app, open Profile and choose Delete my account. This permanently deletes your account and your synced data. Your subscription is separate: cancel it in your iPhone’s Settings (see above). See the Privacy Policy for details.
Good to know
Path is a planning tool. Its GPA figures are estimates, and it is not affiliated with the AAMC, AACOMAS, TMDSAS or any medical school. Your official application, transcripts and each school’s own instructions always take precedence.